If you currently have a corporate credit card, you should have already been invited to apply for a new Citibank MasterCard. If you are not a current cardholder, and wish to apply, then please go to http://craft.inbcu.com/.

The Concur Expense module is configured to obtain the Bank Information before the user can start using the expense side of Concur, which entails submitting any expense reports. Account Confirmation is a function designed to reduce the frequency of rejected payments caused by errors in employees’ banking information. Once your bank information has been entered, you will need to wait 48hrs (2 business days) for Concur to establish verification to your bank institution. Once the verification has been established, you will receive an email notifying you that a penny transaction has been deposited in your bank account. Once you receive this email, you may submit the expense report.

Please make sure that you select the check box next to the credit card expense that you want to code before filling in the expense categories on the right hand side of the page.

Perform the following steps:

• Log in to the system at http://www.concursolutions.com
• Select the Profile tab at the top of the screen.
• Once on the Profile page, select the link Bank Information on the left-hand side of the screen.
• You need to enter the following information on the Bank Information screen:
  • Your IBAN (this is obtainable from your bank statement) or your sort code/account number
  • Your bank address
  • The name on your bank account
• Press the Save button.

Check out our illustrated guide on Setting up bank information for the first time.

Once you have entered and saved the bank information, Concur will take 2 business days to confirm the account. Concur will confirm the bank information by depositing £0.01 into your bank account. Once the deposit has been made successfully an email notification will be sent to your email address. Also, you can check if your bank status has changed by going to Profile and clicking on Bank Information, the status will change to ‘Confirmed’. Once this has taken place, you will be able to submit expense reports.

Remember that Concur’s confirmation process takes 2 business days to complete. You can prepare your expense reports, but you cannot submit them until your bank information has been confirmed.

The system must have a confirmed bank account before any expense report can be submitted. This applies to all situations, including have no out-of-pocket expenses claimed on an expense report.

All receipts must be scanned and added to the system via one of the methods in the ‘Attach receipts to expense reports’ training guides. We only require original receipts to be sent which include European VAT. You do not need to send original receipts for UK expenditure, as HMRC have agreed to accept scanned copies only.

• Select the option NBC Fax Cover Page from the Print / Email menu
• Print out the NBC Fax Cover Page that appears in a new window.
• Submit the report
• Mail original receipts and fax cover page to:
•      Darren Bentham
       NBCUniversal International – Desk 2.081
       2nd floor
       Central St Giles
       London
       WC2H 8NU

• Select the option NBC Fax Cover Page from the Print / Email menu
• Print out the NBC Fax Cover Page that appears in a new window.
• Submit the report
• Write a cheque payable to NBCUniversal International Limited for the amount owed
• Mail Cheque and fax cover page to:
•      Darren Bentham
       NBCUniversal International – Desk 2.081
       2nd floor
       Central St Giles
       London
       WC2H 8NU

The answers to most questions can be found in our comprehensive training guides. These can be found at http://travel.nbcuni.com – make sure you select the UK training slides.

If you still can’t find answers to your question, then you can contact the travel helpdesk at sgtravelhelpdesk@nbcuni.com and we will get back to you as quickly as possible, and no later than within one working day.

BCD Travel
Booking assistant and changes to trips booked through Concur Travel

Tel - +65 62156581
Emergency (after office hours) - +65 6496 5400

Citibank

Customer Service - +65 6238 6367
New card application - http://craft.inbcu.com/

For assistance with credit limits, blocked cards etc. you can also contact the UK travel helpdesk at sgtravelhelpdesk@nbcuni.com.

Concur
If you experience any technical issues with Concur: 800.130.1852

Emergency/high risk travel
Fo details of travelling to high risk countries contact NBCU Global Watch Centre, and iSOS for emergency assistance when abroad:

NBCU Global Watch Center - 001 212 413 6012
Emergency iSOS assistance - 0208 762 8008